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281-530-8100
Toll Free 866-561-DOOR (3667)
12999 Murphy Rd. Suite D-1
Stafford, Texas 77477

Showroom Hours:
Monday-Friday
9:00am-5:00pm
Saturday
10:00am-2:00pm
After hours by appointment only

Energy Star


 
FAQ's

How long does it take from the time I order to the time of installation?
Our lead time is usually 3-5 weeks. We stay busy all year round.

I don't know if I can afford to pay for my new windows or doors all at once, do you offer financing?
We sure do. We offer bank financing with competitive interest rates that our salespeople would love to tell you about when visiting you in your home. Just ask!

Do you have references in my area?
Yes. We have many references available in various areas of Houston, Texas and Fort Bend County. If you would like to see our work in person please contact us. Make sure to tell us what subdivision you would like the references to be in.

How long will it take for our installation to be completed?
The length of time depends on each situation and the number of windows and/or doors we'll be installing. We have come up with an approximate equation, however, for estimating how long the average job will take.

1-2 hours per window
4-8 hours per patio door or french door
1-2 hours per wood door slab

These are the most common installations we do and these times of course would not include custom built bay windows, garden windows, coil wrappings or demolition work.

What type of warranty do you offer on the windows and on your installation?
Our Manufacturers offer a lifetime warranty on their prodcuts. We offer a one year warranty on our installation.

How many years of experience do you have?
We have been installing doors & windows since 1976, which gives us over 27 years of experience. To learn more about our company history, click on the "Company Profile" link.

What happens in the event of rain?
We will reschedule your installation. There are many hazards when working in the rain with vinyl, glass, and electrical tools. We cannot guarantee that you will be re-scheduled for the next available dry day, but you will be given top priority. During the rainy season we constantly check the weather forecast in order to give homeowners as much advance warning as possible.

I work and cannot be home during the week, do you install on Saturdays?
Yes we do. We try to let or homeowners know that they will have a better chance of getting an install date within 3 weeks of ordering however, if they're scheduled during the week. We recommend arranging for a relative or friend to be present at your home that day rather than waiting for an available Saturday. They book up quickly!!

What is Low E glass and how does it work?
Low E stands for low emissitivity. It is a technologically advanced glass that utilizes a microscopic coating to reflect heat and block ultraviolet rays. To learn more click on the "Low E" link.

Why do some vinyl windows yellow over time?
One major factor in vinyl integrity is whether or not a window is made of only virgin vinyl. Some manufacturers will heat up the vinyl resin to extrude a window frame and once the frame has been cut will remelt the scraps to extrude again. This compromises the vinyl integrity. Each time the vinyl is reheated at such extreme temperatures it becomes weaker and therfore susceptible to UV infiltration. Another major factor is whether or not the window manufacturer includes titanium dioxide in the vinyl. Titanium dioxide strengthens the vinyl to protect from UV infiltration.

Why should I buy my windows through a dealer such as yourself, when some manufacturers allow me, the consumer, to buy directly from them?
When it comes to manufacturers there can be a world of difference between one company and the next. You should be aware of small companies that sell directly to consumers because they aren't subject to all the same regulations that larger manufacturers are. Smaller companies are less likely to be around for the warranty that they offer.

A manufacturer would be considered small when they employ 25-50 people and produce 100-160 windows per day. A manufacturer would be considered large when it employs more than 200 people and produces 3-4000 windows per day. This high volume of production means more experience and a faster turn-around time, especially during the busy season.

When you're comparing factory direct type companies to large manufacturers you should also ask if their windows and/or doors are Energy Star Rated as well as if they have a window testing facility that is approved by a national window testing association.

Why is this important? Well, Energy Star was introduced by the US Environmental Protection Agency in 1992 as a voluntary labeling program designed to identify and promote energy-efficient products, in order to reduce carbon dioxide emissions. Products approved by Energy Star have been approved to reduce the loss of energy. Low energy loss means less money spent on utilities and conservation of our resources.

A window testing facility is essential for maintaining quality control according to national standards.

Our manufacturer, Showcase Windows, has a nationally approved window testing facility as well as the Energy Star approval. Their experience, staff, and facilities are what make us so confident about their windows and doors.

Why are your clad products clad with aluminum? Isn't vinyl better?
Energy efficiency is based on the concept of conductivity. One of the biggest ways your windows lose energy is through the glass, but the frame material also plays a part. So, while we normally promote the energy efficiency of an all Vinyl window frame over an all Aluminum window frame, clad products contain two types of materials. When you have two different frame materials in a window, your conductivity is different for each material. One material may be more conductive than the other or one material may not be conductive at all. So, is vinyl necessarily better than aluminum on a clad product? No, not necessarily. On clad products, manufacturers use vinyl and aluminum for one reason: easy maintenance.

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